Got Questions? We’ve Got Answers!
Q1: What is Rento?
A: Rento is an online rental platform specialized in event equipment. We provide a wide range of items such as LED screens, sound systems, stages, furniture, and interactive displays — all bookable online in just a few steps.
Q2: Who can rent from Rento?
A: Anyone planning an event in Saudi Arabia — individuals, companies, event organizers, or agencies — can rent equipment from Rento. We serve everything from private parties to large-scale corporate and public events.
Q3: Where does Rento operate?
A: We currently operate across major cities in Saudi Arabia. Delivery availability depends on your event location, which you can check during checkout.
Q4: Do you offer support in both English and Arabic?
A: Yes, our platform and customer service support both English and Arabic to make your experience smooth and accessible.
Q1: How do I book equipment?
A: It’s easy! Start by choosing your first product — once you select it, you’ll be asked to choose the pickup and return date and time. These dates will automatically apply to any other items you add to your cart. After that, just go to your cart, choose any extra services like delivery , technical support or setup, and complete your booking by paying and signing the rental agreement.
Q2: How do I know if an item is available?
A: Availability updates instantly. Once you select your event dates, you’ll only see products available for that period. If something isn’t available, it will be marked as unavailable.
Q3: Can I choose different dates for different items?
A: Yes, but not in the same order. Each order must have one pickup and return date that applies to all items in the cart. If you need different items for different dates, just place them in separate orders — it’s quick and easy!
Q4: How far in advance should I book?
A: You can book anytime, but not less than 48 hours before your event. To ensure availability and smooth preparation, we strongly recommend booking at least 21 business days in advance — especially for large events or during peak seasons.
Q1: When do I pay for my rental?
A: You’ll complete your payment during checkout — right after selecting your items, event dates, and any optional services like delivery, technical support or setup. Once payment is made, you’ll sign the digital rental agreement, and your booking will be confirmed instantly. If you have an approved credit limit with us, payment will be waived at checkout and applied to your account balance instead.
Q2: What payment methods do you accept?
A: We accept credit and debit cards, as well as secure online payments through Tap (needs verification later on). All transactions are processed safely and instantly through our website.
Q3: Is there a deposit required?
A: Yes, a refundable deposit is automatically included in your total. It covers any potential damage, missing items, or late returns. If you have an approved credit limit with us, the deposit amount will still apply — but it will be deducted from your available credit and treated as part of your credit-based deposit.
Q4: When do I get my deposit back?
A: Once we receive all rented items and confirm they’re in good condition, we’ll process your refund. It usually takes 3 to 21 business days, depending on your bank or payment provider.
Q5: Can I cancel or change my booking after payment?
A: Yes! You can cancel or make changes to your booking before your scheduled pickup or delivery. To receive a full refund, cancellations must be made at least 144 hours (6 days) before the delivery time. Changes to your order — such as item adjustments or time updates — must be submitted at least 96 hours (4 days) in advance. After that, changes may not be guaranteed, and cancellation fees may apply.
Q6: Can I split payments or pay later?
A: At the moment, full payment is required at checkout — unless you have an approved credit limit. We’re working on adding more flexible payment options in the future.
Q7: Can I hold equipment with a partial payment?
A: No, we do not accept partial payments to hold or reserve equipment. Full payment — including the refundable deposit — must be completed at checkout to confirm your booking. If you have an approved credit limit with us, the order will be processed against your available credit instead.
Q1: Do you offer delivery and pickup services?
A: Yes! You can select delivery and pickup during checkout. Your event location will be entered at checkout, while the pickup and return date/time are already selected on the product page. We’ll take care of getting everything to you on time and collecting it afterward. Please note that additional fees will apply based on distance and setup requirements.
Q2: Can I pick up the equipment myself?
A: Yes, self-pickup is available during our working hours. Simply select the pickup option at checkout and bring your rental confirmation and valid ID when you arrive at our warehouse.
Q3: When will my equipment be delivered?
A: Delivery is scheduled based on the event time you select during booking. We usually deliver a few hours before your event to ensure everything is ready on time. Please note that any delay in receiving the equipment at the event location (such as venue access issues or staff unavailability) may result in additional charges due to extended waiting or rescheduling.
Q4: What if my location is outside your delivery areas?
A: If your location is outside our standard delivery zones, please contact us before booking. We’ll do our best to arrange delivery or recommend an alternative solution.
Q5: Can I change my delivery or pickup time after booking?
A: Yes, you can request changes up to 72 hours before your scheduled time. We’ll do our best to accommodate your request based on availability and logistics. If approved, any additional charges must be paid before confirming the new schedule.
Q1: Do you offer setup services?
A: Yes! You can add setup service during checkout. Our team will professionally install and test the equipment at your event location to ensure everything is ready and working properly. Please make sure to allow enough time for setup within your selected rental period, as setup time is considered part of the overall booking.
Q2: Do you provide technical support during events?
A: Yes, on-site technical support is available as an optional add-on during checkout. A technician will be present during your event for up to 6 hours per day to assist with operating or troubleshooting the equipment. If additional support time is needed, extra charges will apply. This service is highly recommended for complex setups like LED screens, sound systems, or media servers.
Q3: Is technical support included by default?
A: No, technical support is not included by default. It must be selected as an add-on during checkout if you require a technician on-site during your event.
Q4: Can I request changes to my setup or technical support timing?
A: Yes, but this must be done by contacting our team directly — changes cannot be made through the website after checkout. We’ll review your request, confirm availability, and issue a separate invoice for the added services. Please note that the price may differ from the original add-on rates shown during checkout. All changes must be requested at least 72 hours before your event, and payment must be completed before approval.
