Rento Terms Conditions
Rento Terms and Conditions of Rental
Effective Date: 01/07/2025
Welcome to Rento. By using our website, platform, or services, you ("Customer" or "Lessee") agree to comply with and be bound by the following Terms and Conditions. These Terms govern the rental of event equipment from Rento ("Company" or "Lessor") and are intended to protect the interests of both parties. Please read them carefully.
1. General Provisions
1.1 These Terms apply to all rentals made through the Rento platform, regardless of location or customer type.
1.2 Rento reserves the right to amend these Terms at any time. Updates will be posted on our website and become effective immediately.
1.3 By placing an order, you affirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.
1.4 All communication, documentation, and transactions related to orders and services may be recorded or archived for quality, legal, and auditing purposes.
1.5 The Customer is responsible for reviewing these Terms before making any order.
2. Rental Scope and Process
2.1 The Customer must select rental equipment, event date, and pickup/return times during the ordering process. These selections will apply to all items in the same order.
2.2 Rental is confirmed upon full payment or via an approved credit limit.
2.3 Each order requires identical rental periods for all items. If different dates are needed, separate orders must be placed.
2.4 Rento reserves the right to refuse any booking request.
2.5 Customers are responsible for ensuring compatibility of selected equipment with their venue setup, power supply, or third-party systems.
2.6 Misuse of the online platform (e.g. false reservations, manipulation of stock availability) will result in permanent suspension.
3. Payment and Deposit
3.1 All payments must be made in full at checkout, unless the Customer has an approved credit arrangement with Rento.
3.2 A refundable deposit is included in each rental and covers potential damage, loss, or late returns. Deposits are returned within 2–7 business days after inspection.
3.3 If damage, loss, or lateness occurs, Rento reserves the right to withhold part or all of the deposit and invoice any additional charges.
3.4 All prices are in SAR and include VAT where applicable.
3.5 A Customer with an approved credit line must settle outstanding balances before initiating new orders.
3.6 Delays in payment settlement may result in suspension of services or legal action.
4. Cancellation and Modification
4.1 Booking cancellations must be made at least 144 hours (6 days) before delivery or pickup for a full refund.
4.2 Changes to bookings (such as time or item swaps) must be requested at least 96 hours (4 days) in advance.
4.3 Rento reserves the right to refuse changes due to availability or operational constraints.
4.4 No refunds or modifications will be honored after the minimum notification period.
4.5 Cancellations initiated by Rento due to unforeseen circumstances (e.g., force majeure, equipment failure) will be refunded fully without liability for indirect losses.
5. Delivery and Pickup
5.1 Delivery and pickup are available for an additional fee and must be selected during checkout.
5.2 Event location must be accurately provided at checkout. Failure to do so may result in delivery delays or cancellation.
5.3 Rento delivers based on the event time. Any delay in granting access at the venue may result in additional fees.
5.4 Pickup is scheduled based on the return time. Customer must ensure all equipment is packed and ready for collection.
5.5 If the Customer chooses self-pickup, they assume full responsibility for equipment transport, handling, and return.
5.6 Rento is not liable for access restrictions, permits, parking fees, or delays caused by venue or third-party interference.
5.7 Equipment must not be moved from the delivery location without prior written consent from Rento.
6. Setup and Technical Support
6.1 Setup and technical support are optional services and must be selected during checkout or arranged separately with Rento.
6.2 Setup time must be included within the total rental period.
6.3 On-site technical support includes a maximum of 6 hours per day. Additional time is subject to extra fees and prior approval.
6.4 Rento is not liable for any delays caused by third-party personnel or venue-related access restrictions.
6.5 If Rento staff must wait due to venue unavailability or Customer delay, idle time will be charged hourly.
7. Equipment Responsibility
7.1 Customer is responsible for the care, security, and proper use of all rented equipment during the rental period.
7.2 Equipment must be returned in the same condition as delivered. Any missing, broken, or misused items will be invoiced.
7.3 Customer must notify Rento immediately of any equipment failure or damage.
7.4 Unauthorized sub-rental, modification, or relocation of equipment is strictly prohibited.
7.5 Equipment must be protected from weather, theft, misuse, and accidental damage at all times.
7.6 Rento reserves the right to conduct site visits or require photos/videos for verification of proper use.
8. Liability and Indemnity
8.1 Rento is not liable for indirect, incidental, or consequential damages arising from equipment use or failure.
8.2 The Customer agrees to indemnify and hold harmless Rento from all claims, damages, losses, or expenses related to their event or equipment misuse.
8.3 Rento’s total liability shall not exceed the total amount paid for the rental.
8.4 Rento is not liable for injury, property damage, or business interruption resulting from the use or misuse of rented equipment.
8.5 The Customer is responsible for ensuring all safety and operational compliance of rented items at the event site.
9. Intellectual Property and Brand Use
9.1 Rento owns all content, trademarks, logos, and product images on its platform. Unauthorized use or reproduction is strictly prohibited.
9.2 Customers may not use the Rento name or brand in marketing or event promotion without written permission.
10. Privacy and Data Protection
10.1 Customer information is stored and processed in accordance with local data protection laws.
10.2 Rento will not sell or share customer data with third parties without consent, except where required by law.
10.3 Customer agrees that Rento may use anonymized rental data to improve services and platform performance.
11. Governing Law and Dispute Resolution
11.1 These Terms are governed by the laws of the Kingdom of Saudi Arabia.
11.2 Any disputes shall be resolved through negotiation. If unresolved, the matter will be submitted to the competent courts in Saudi Arabia.
11.3 All disputes must be raised within 15 business days of the rental end date.
12. Force Majeure
12.1 Rento is not liable for delays, non-performance, or damages caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, labor strikes, political unrest, or supplier failure.
13. Abandonment & Unclaimed Equipment
13.1 If rented equipment is not returned as scheduled or is abandoned, Rento may retrieve it at the Customer’s expense.
13.2 If equipment remains unreturned 48 hours after the scheduled return time and contact cannot be established, it will be deemed lost, and replacement costs plus penalties will be invoiced.
14. Customer Misconduct and Blacklisting
14.1 Rento reserves the right to deny service to any customer who repeatedly damages equipment, refuses payment, behaves abusively, or manipulates the booking system.
14.2 Such customers may be permanently blacklisted and reported to relevant legal or business authorities.
15. Photography, Media, and Publicity Consent
15.1 Rento may photograph or record rental setups at public or corporate events for promotional use, unless written objection is submitted.
16. Overstay and Late Return Penalties
16.1 Delayed returns beyond the agreed time will incur hourly or daily penalties.
16.2 Delays exceeding 24 hours will be treated as a breach, and legal recovery actions may be initiated.
17. Third-Party Usage or Transfer
17.1 Rented equipment may not be subleased, transferred, or used by third parties without Rento’s written approval.
18. Venue Compliance
18.1 The Customer is responsible for securing all permits, permissions, and ensuring the venue supports the rented equipment’s setup and operation.
18.2 Any delay or cancellation resulting from venue access issues is the sole responsibility of the Customer.
19. Contact
For questions or concerns, please contact Rento at: Email: [Insert Email] | Phone: [Insert Number] | Website: www.rento.sa
20. Use of Website and Platform
20.1 You may only use the Rento website and platform for lawful purposes and in accordance with these Terms.
20.2 Unauthorized use, scraping, hacking, or any activity that may harm the website or its users is strictly prohibited.
20.3 Rento reserves the right to suspend or terminate access for users found violating these rules.
21. User Account Responsibility
21.1 Customers are responsible for maintaining the confidentiality of their login credentials.
21.2 Any activity conducted through a user’s account is their sole responsibility.
21.3 If you suspect unauthorized use of your account, notify Rento immediately.